Close to the customer
in the offer and in the service
We invest in long-term relationships with our customers.
Customer-oriented for us means: speaking their language, providing personalised support and always thinking in terms of solutions.
AMA supports you
Wide products range with more than 100000 items
The offer of a wide range of components and spare parts for agricultural and gardening machines satisfies requests and needs of different kind of customers.
Delivery promptness
The large stock guarantees the immediate products’ availability and shipment within 24 hours.
Customer service
Customer Service always at customers’ disposal, both for orders and shipments.
After sales service
From real time shipment tracking directly on the B2B portal, to an efficient technical assistance service. Frankness, competence and specialisation at the customer’s disposal.
Sales channel
B2B portal, customer service, area agent. The diversification of the sales channels guarantees high availability of the products.
Quality assurance
The quality laboratory coordinates the tests on products, periodically checking the progress made and elaborating the strategies to be adopted as per current regulations.
Exploded-view drawings
A dedicated section with exploded-view drawings of gardening machines, to immediately identify the spare part.
SERVICE FOR URGENT ORDERS AND STOCK
Choose order priority
Urgent Order Service for Italy
AMA grants purchase orders’ shipment within the same day of orders’ receipt when:
- Orders are sent within: 3:30pm
- Maximum no. of purchase orders’ lines: 10
- Without weight limits by the customer within 24/48 hours
Urgent purchase orders received later than 3:30pm will be shipped within the following working day.
Stock order service for Italy
AMA guarantees preparation and shipment within 48/72 hours for orders:
- Orders are sent within 10:00am
- More than no. 10 purchase orders’ lines
- Without weight limits
Purchase orders received later than 10:00am will be shipped within the following working day.
Logistics and Customer Service
The Logistics & Customer Service department work closely with the customer and with the other departments in order to guarantee prompt and complete shipments.
The structure is equipped with devices and infrastructures to alloow the automated orders’ preparation, increasing both service and accuracy during purchase orders’ preparation steps.
Customer Service is part of the logistics system, specialized and organized according to the different needs of Agri and Garden customers.
Contact us and order the way you prefer
Online on
the B2B portal
Contact us
on our Social
Find a dealer
Request the agent in your area
Customer service
ITALY
Monday-Friday
8.30 am – 1 pm / 2 pm – 6.30 pm
ph. 0522 636360
ph. 0522 636920
ph. 0522 636354
ph. 0522 636313
e-mail cs.am@ama.it
