Services and technical support

We operate internationally through an integrated network of production plants, distribution subsidiaries, and sales offices. This structured presence enables us to support OEM manufacturers and local partners by ensuring operational proximity, technical expertise, and continuity of service.

We invest in long-term relationships with our customers.
For us, being customer-oriented means speaking their language, providing personalized support, and always thinking in terms of solutions.

AMA supports you

Wide products range with more than 100,000 items

The offer of a wide range of components and spare parts for agricultural and gardening machines satisfies requests and needs of different kind of customers.

Delivery promptness

The large stock guarantees the immediate products’ availability and shipment within 24 hours

Customer service

Customer Service always at customers’ disposal, both for orders and shipments.

After sales service

From real time shipment tracking directly on the B2B portal, to an efficient technical assistance service. Frankness, competence and specialisation at the customer’s disposal.

Sales channel

B2B portal, customer service, area agent. The diversification of the sales channels guarantees high availability of the products.

Quality assurance

The quality laboratory coordinates the tests on products, periodically checking the progress made and elaborating the strategies to be adopted as per current regulations.

Exploded-view drawings

A dedicated section with exploded-view drawings of gardening machines, to immediately identify the spare part.

Order service for Italy

Choose your order priority

FAST order service

We guarantee delivery within 24/48 hours for orders that:

Are selected as “Fast”
Are received by 12:00 PM
Include a maximum of 15 lines

Oversized and fragile items are excluded.

URGENT order service

We guarantee order preparation and same-day shipment for orders that:

Are selected as “Urgent”
Have no weight or line-item limits
Are received by 3:30 PM

Urgent-priority orders received after 3:30 PM are processed by the following business day (Monday for orders placed over the weekend). Delivery within 24/48 hours.

STOCK order service

We guarantee order preparation and shipment within 48/72 hours for orders that:

Are selected as “Stock”
Have no weight or line-item limits

Stock orders will receive an additional 2% discount on all list-price items (excluding promotional items and items with net prices).

Logistics and Customer Service

The Logistics & Customer Service department work closely with the customer and with the other departments in order to guarantee prompt and complete shipments.

The structure is equipped with devices and infrastructures to alloow the automated orders’ preparation, increasing both service and accuracy during purchase orders’ preparation steps.

Customer Service is part of the logistics system, specialized and organized according to the different needs of Agri and Garden customers.